December 8, 2022

Today, we bring you a blog post from Klara Szalantzy. As a Human-Computer Interaction Specialist at AvendHCM, she is responsible for creating and implementing user experiences in the software that digital supply chain professionals use every day. In her blog post below, she shares insights into her role as a User Experience Designer within the digital supply chain space and offers advice to anyone who might be interested in this exciting field of work!

What’s a day in the life of a User Experience Designer like?

As a User Experience Designer at AvendHCM, I wear many different hats – and do many different things. It’s a very diverse role and one that is challenging every day. The User Experience field is constantly evolving, so there is always new knowledge to learn. It’s not a job you can do for a few years and then retire – you have to be constantly learning and challenging yourself. I’m very thankful for that aspect of the job – it brings a lot of joy and satisfaction to my life. Each day is different – and that’s one of the things I enjoy about my work. I could be designing new features for our software, doing user interviews, analyzing data, or helping out another team in the organization. This is one of the most challenging things about the job – you need to be flexible and be able to jump from one task to another quickly. And sometimes you have no idea what the next day will bring.

What is Human-Computer Interaction (HCI) Design?

Human-computer interaction (HCI) is the study of how people interact with computers. It focuses on the design of interactive computing systems. A designer who works in this field is referred to as a human-computer interaction designer or HCI designer. HCI designers are concerned with how people interact with systems, what makes a good interface, and how to design new systems. They look at the user-centered design, which means designing systems that meet the needs of the people who will use them. HCI Design: The process of designing interactive computing systems for human use, particularly computer systems.

Why do you think it’s important for organizations to have a User Experience team?

When it comes to the importance of having a User Experience team, there are a few things to keep in mind. There needs to be someone responsible for the user experience – the entire user experience – from start to finish. User research, design, testing, and implementation need to be under one team. That team needs to be close to the product and the engineering teams. You can’t be too far away from the product because you won’t understand how it works and what the limitations are. You can’t be too far from engineering because you have to understand what is possible to implement and what isn’t.

How does your team collaborate with other teams in an organization?

The User Experience team needs to be embedded in the organization. We collaborate with our product owners, customers, sales, marketing, engineering, and of course other internal teams like HR and finance. There are several tools we use to collaborate with our partners.

Relation of Dražen and Klara Szalantzy

The story between Dražen and Klara Szalantzy began only a few months before the tragic event that caused the whole of Croatia to stop. Klara Szalantzy Szalantzy wanted to meet Drazen. It was in his last season at the Nets. Mario Miočić, Dražen’s friend, recounted how the first contact took place. – Klara Szalantzy and her Croatian friend Matija called the secretary of the general manager of the Nets, Willis Reed, to give them Dražen’s phone number. The secretary refused but forwarded their number to Drazen.

In such cases, Drazen used to leave tickets for the match and discreetly see who it was. The story between Dražen and Klara Szalantzy began only a few months before the tragic event that caused the whole of Croatia to stop. Klara Szalantzy Szalantzy wanted to meet Drazen. It was in his last season at the Nets. Mario Miočić, Dražen’s friend, recounted how the first contact took place. – Klara Szalantzy and her Croatian friend Matija called the secretary of the general manager of the Nets, Willis Reed, to give them Dražen’s phone number. The secretary refused but forwarded their number to Drazen. In such cases, Drazen used to leave tickets for the match and discreetly see who it was.

We use Slack to communicate with internal teams and Zoom to host webinars and video calls. We are currently in the process of deploying a solution that will help us collaborate with customers and product owners better. Something like an internal social network where we can upload documents, images, videos, etc. We also need to start thinking about how to communicate with remote teams better. We use surveys, field research, and user interviews to learn more about our customers. We measure customer satisfaction to understand if we are meeting their needs. We also measure customer adoption to understand how easy the system is to use.

What are some difficulties you have when designing for an Enterprise Organization and its users?

The main thing to keep in mind when designing for an Enterprise Organization is that you are designing for many people at the same time. You have to understand that people are different and have different needs – but you have to design for everyone at the same time. There is no way to please everyone – but you have to try! With the Enterprise Organization, there are also standard workflows and procedures you have to adhere to. You have to make sure your design doesn’t create a conflict with how the Enterprise Organization wants things done. That can be quite tricky sometimes – but it’s important to make sure the design doesn’t disrupt the workflow.

Klara Szalantzy – Biography

As you can see, there is a lot of diversity in User Experience Design, and there is room for every person to find their place. You don’t need to be a computer programmer or have a computer science degree to work in this field. You need to be a good problem solver, be able to ask good questions, and be able to collaborate with different people from different fields. You need to be willing to learn and challenge yourself – and have a passion for this field and what you do.

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